Global Service Team Member: SAP Order to Cash – Sappi

Sappi Limited requires a Global Service Team Member: SAP Order to Cash (O2C) to join the Global SAP team. The Global Service Team Member: SAP Order to Cash (Support); Global Service Team Member: SAP Order to Cash TM / EWM (Transport Management / Extended Warehouse Management) and Global Service Team Member: SAP Order to Cash Supply Chain will each play a key role in  leveraging strong functional and operational knowledge of the related business processes involving order-to-cash, demand planning and other related sales processes to support end-user use of the system, and perform initial diagnoses of system issues


This role reports to the Global Service Team Manager SAP.

The main responsibilities of this job are:

  • Assist with maintaining and implementing Sales & Supply chain systems.
  • Coordinate with local and remote functional, SAP and development teams to solve issues.
  • Assist with evaluating alternatives and performing cost benefit analysis and recommend solutions that minimise cost commensurate with acceptable risks
  • Develops relationships with internal customers by being proactive, displaying a high level of knowledge of the business and by providing reliable system support and business process recommendations.
  • Understand the mechanics of the Supply Chain business processes in all business areas.
  • Provide informed recommendations on various SAP Solutions focusing on Order to Cash, SAP Sales Distribution modules and or SCM/APO.
  • Assist in the translation of business requirements and project scope into solutions in collaboration with both internal and external team members and business stakeholders.
  • Works collaboratively with business partners to help identify opportunities to streamline or automate their operations.
  • Manage multiple priorities to maintain a balance between day-to-day operations, projects and strategic development and to ensure deadlines are met.
  • Review code and system configurations to develop a deep understanding of the solution of the system that supports the corresponding business processes.
  • Ability to perform first-level debugging of systems to analyse and resolve issues.
  • Troubleshoot and triage problem reports, resolve, and escalate as required.
  • Helps ensure data remains complete, accurate and valid during its input, update and storage.
  • Supports and aligns with the global IT vision ensures that IT activities support the global vision.
  • Participate in global meetings to review application performance and project status.
  • Participate in functional testing across multiple SAP modules and integration with internal or external systems assisting with building alignment with business to perform user acceptance testing and acquiring signoff.


The ideal candidate should have:

  • Minimum: Bachelor’s degree in Information Technology or related field.
  • 3-5 years’ experience with SAP Sales Distribution and various Sales tools.
  • Demonstrates a working knowledge of the SAP HANA Sales & Distribution module, including customization concepts, and areas of integration with S4 HANA Finance and Supply Chain Management.
  • SAP Certification in SAP SD or S4HANA Order to Cash is an added advantage.
  • Familiarity with programming methods, SAP user exits and working knowledge of debugging, or ability to learn.
  • Experience in working within international global teams is an added advantage.
  • Excellent communication, problem-solving, and customer service skills are essential.
  • The ability to express complex concepts effectively to the business, yet technical enough to have a detailed review of designs and approaches with technical resources
  • The ability to work well with people from many different disciplines and cultures with varying degrees of IT experience.
  • Experience with manufacturing processes and systems.
  • Experience with SAP WM and TM is desirable.


Preference will be given to candidates located near one of our North American, European, or South African corporate headquarters or mill locations

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