Global Service Team Member: SAP Human Resources – Sappi

Sappi Limited requires a Global Service Team Member: SAP Human Resources (HR) to join the Global SAP team to leverage strong functional and operational knowledge of the related business processes to support end-user use of the system and perform initial diagnoses of system issues. Support major projects, working with the corresponding cross-functional business departments and with the Team Lead, and understand functional and business roadmaps deployment schedules.


This role reports to the Global Service Team Manager SAP HR/EHS.

The main responsibilities of this job are:

  • Assist with maintaining and implementing HR systems.
  • Coordinate with local and remote functional, SAP and development teams to solve issues.
  • Assist with evaluating alternatives and perform cost-benefit analysis and recommend solutions that minimise cost commensurate with acceptable risks
  • Develops relationships with internal customers by being proactive, displaying a high level of knowledge of the business and by providing reliable system support and business process recommendations.
  • Understand the mechanics of the HR business processes in all business areas.
  • Provide informed recommendations on various SAP Solutions on-prem and in the Cloud focusing on HR and  EHS
  • Assist in the translation of business requirements and project scope into solutions in collaboration with both internal and external team members and business stakeholders.
  • Works collaboratively with business partners to help identify opportunities to streamline or automate their operations.
  • Manage multiple priorities to maintain a balance between day-to-day operations, projects and strategic development and to ensure deadlines are met.
  • Review code and system configurations to develop a deep understanding of the solution of the system that supports the corresponding business processes.
  • Ability to perform first-level debugging of systems to analyse and resolve issues.
  • Troubleshoot and triage problem reports, resolve, and escalate as required.
  • Helps ensure data remains complete, accurate and valid during its input, update and storage.
  • Supports and aligns with the global IT vision ensures that IT activities support the global vision.
  • Participate in global meetings to review application performance and project status.
  • Participate in functional testing across multiple SAP modules and integration with internal or external systems assisting with building alignment with business to perform user acceptance testing and acquire signoff.
  • Partner with teams such as Finance and other IT and business subject matter experts to recommend proper governance steps/procedures to ensure full compliance with audit, controls and security requirements.
  • As directed by the Team Lead, lead production deployment, cutover or cloud migration activities with the infrastructure team.
  • Other duties as assigned by the HR Team Lead.


The ideal candidate should have:

  • Minimum: Bachelor’s degree in Information Technology or related field.
  • 3-5 years’ experience with SAP HR and various HR tools.
  • Demonstrates a working knowledge of the SAP HR module, including customization concepts, and areas of integration with S4 HANA Finance.
  • Demonstrates a working knowledge of the SAP SuccessFactors Cloud solution.
  • SAP Certification in SAP HR is an added advantage.
  • Familiarity with programming methods, SAP user exits and working knowledge of debugging, or ability to learn.
  • Experience in working within international global teams is an added advantage.
  • Excellent communication, problem-solving, and customer service skills are essential.
  • The ability to express complex concepts effectively to the business, yet technical enough to have a detailed review of designs and approaches with technical resources
  • The ability to work well with people from many different disciplines and cultures with varying degrees of IT experience.
  • Experience with SuccessFactors Core Hybrid Integration, SAP Integration Suite (CPI) and SAP Identity Authentication Service (IAS) is an added advantage
  • Basic understanding of SSL/TLS certificates, data encryption and secure data transfer is desirable

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