Client Services Consultant: Email Team – Sanlam

What will you do?

Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Deals with more complex queries, which often entail amendments to payments made. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.

Qualification and Experience

Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and Skills

Customer Service
Administration
Quality, compliance and accreditation
Team Support

Personal Attributes

Communicates effectively – Contributing independently
Action orientated – Contributing independently
Situational adaptability – Contributing independently
Optimises work processes – Contributing independently

More Information

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